Guarantee & After-Sales Service
Our products come with a limited lifetime warranty, provided they are used under normal conditions and in accordance with the manufacturer’s instructions. If repairs are required during this period, our after-sales technicians will inspect the product to validate that warranty terms have not been violated. Once approved, we’ll gladly assist with the repair.
Covered Products
1. Products Purchased at Our Store
We stand behind the quality of all products purchased from us. If you encounter any issues, contact our warranty service team for assistance.
4. Products that Were Not Repaired By Third Parties
Products repaired by unauthorized technicians or third parties are not covered. Please reach out to our in-house technicians for assistance.
2. Proof of Purchase
Retain your email receipt as it serves as proof of purchase and is required for warranty claims.
5. Warranty Period Compliance
Products must be within their warranty period. Claims for returns or repairs can be made within 14 days of receipt or the duration specified by the warranty terms.
3. Undamaged Products
The warranty does not cover products damaged due to improper use, such as dropping, submerging in liquids, or disassembly. If an accident occurs, contact us for repair or return options.
Exclusions from Warranty
The warranty does not cover the following:
• Wear and Tear: Damage from normal use over time.
• Misuse or Abuse: Improper use or visual signs of misuse.
• Non-Branded Items: Items not branded by our company, even if sold with our products.
• Expired Consumables: Consumables past their guaranteed lifecycle.
• Unauthorized Repairs: Repairs by third parties or unauthorized technicians.
• Force Majeure: Damage due to natural disasters or unforeseen events.
• Unauthorized Spare Parts: Damage caused by non-authorized parts or consumables.
• Improper Cleaning: Failure resulting from improper cleaning or removal of foreign materials.
• Expired Warranty Period: Claims made after the warranty period has ended.
Change and Return
If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to return or exchange the item. What should you do? Contact us.
